Cancellation & Refunds
Draft policy · Last updated [TO CONFIRM: date] · This is a plain-language draft and is not legal advice.
1. About this policy
This policy explains, in plain language, how changes and cancellations work for Live Oak Airport Taxi bookings. It is a draft and is not legal advice.
2. Changing a booking
If your plans change, contact us as early as possible and we will do our best to update your pickup time, address or destination. Changes are subject to availability.
3. Cancelling a booking
To cancel, contact us directly. [TO CONFIRM: cancellation window — how far before the pickup a cancellation must be made].
4. Refunds
[TO CONFIRM: refund eligibility, the refund method, and how long a refund takes to process].
5. No-shows and late cancellations
[TO CONFIRM: what happens if a passenger is not present at the agreed pickup time, and whether a late cancellation is chargeable].
6. Cancellations by us
In the rare event we cannot provide a booked trip, we will contact you as soon as possible. [TO CONFIRM: the remedy offered in this situation].
7. Contact
To change or cancel a booking, call or text (912) 373-2655 or email liveoakairporttaxi@gmail.com.